Q&A
Customer Service FAQs
1. How does the service work?
A drive information package is installed in the vehicle, which transmits and records data pertaining to the vehicle (location, speed, driving direction and route) at intervals of several seconds to the Helpten service. By means of our Internet-based service, using their personal password, the customer can make use of data collected to compile various reports. The service includes, for example, ready-made report templates for the employer and tax authorities, to which the desired drive data can be transferred with just a few clicks.
2. How can I introduce the service? Where can I purchase the service?
The service can be taken into use by placing an order on our website, calling our customer service department, ordering by e-mail or purchasing it from our representatives. Upon placing of the order, a time and a place is agreed on for vehicular equipment installation. If you place an order by e-mail, we’ll get in touch with you.
3. How is the installation carried out?
Usage of the service requires the installation of vehicular equipment at installation premises licensed by Helpten. A suitable time and place for the installation is agreed with the customer. Helpten is immediately ready for use after installation and you receive personal ID codes for the Internet service.
4. What is installed in my vehicle and how is this done?
A driving data computer with antennae and a SIM card for information transfer are installed in the vehicle. The equipment is installed under the dashboard with no visible traces and only an antenna and a journey categorisation switch will remain visible. If your car has multiple users and you want the service to incorporate a driver recognition system, this will also be installed in the vehicle.
5. Will the installation leave any visible traces?
No. The driving data computer is fixed under the dashboard, where it is not visible. The only visible component will be a journey categorisation switch, affixed with an adhesive pad, and a driver recognition system, if you have chosen one as an extra feature.
6. What happens after installation?
After installation our service is immediately ready for use. You’ll receive a personal user ID, password and instructions on how to use the service by e-mail. If you have any further questions, feel free to get in touch. The Helpten service includes technical support from 9 a.m. to 4 p.m, Monday to Friday. At other times you can leave a message on our website or send us an e-mail and we’ll get back to you as soon as we’ve got your message.
7. How can I use the Helpten services – do I need new software or updates for my computer?
Nothing new is needed. A computer, an Internet browser and an ADSL-level connection are all you need to make use of Helpten. You can access our Internet service at any time (24 hours a day) with your personal and protected password. Everything, including map updates, happens automatically within our service without service interruptions or updates to your own computer.
Recommendations: receiving Helpten driving data services requires a computer and Internet connection (ADSL) recommended for use with the Internet Explorer™ or Mozilla Firefox™ browsers. The computer’s display resolution should be at least 1280×720 (WXGA) for widescreen displays and 1024×768 (XGA) for standard (4:3) displays.
8. If I have questions during use, where can I get advice?
Helpten’s customer service and technical support advises and guides on all questions Monday to Friday between 9 a.m. and 4 p.m. on +358 10 423 7080, or helpten@helpten.fi by e-mail. At other times you can leave a message on our website or send us an e-mail and we’ll get back to you as soon as we’ve got your message. Our enquiry response time is a maximum of 24 hours.
